Return eligibility
- Items must be unused
- Items must be in original packaging
- Receipt or proof of purchase required
- Returns usually accepted within 30 days (some exceptions apply)
- No restocking fee
Non-returnable items
- Custom orders
- Special-order items
- Opened paint or chemicals
- Installed fixtures or components
Special orders
No deposit is needed for special orders. Arrival time depends on the vendor; we'll give you an estimate when you order and let you know when it arrives.
Exchanges
Exchanges may be made for eligible items of equal or greater value. Price differences may apply.
Refunds
Refunds are issued to the original payment method once the item is inspected and approved.
Defective items
Defective items may be eligible for replacement or refund depending on manufacturer policies.